Refund Policy
At GTAC, we strive to provide exceptional trademark registration services to our clients. However, we recognize that there may be occasions when a refund is necessary. Please review our refund policy below.
Eligibility for Refunds
General Refund Requests:
- Refund requests must be made within 30 days of purchasing our trademark registration services.
- Refunds will only be considered if the service has not yet been submitted to the relevant trademark office or if the application process has not begun.
Service Issues:
- If there is an error or issue on our part that affects your trademark registration process, you may be eligible for a partial or full refund.
- Please notify our customer service team within 7 days of discovering the issue to initiate a refund request.
Refunds and Abuse of Terms
Abuse of Refund Policy
- GTAC reserves the right to refuse a refund if there is evidence that the refund policy is being exploited or abused.
- Multiple refund requests for the same or similar trademark registration services from the same customer may be considered abuse.
Violation of General Terms and Conditions (GTAC)
- Any actions that violate our General Terms and Conditions (GTAC), including but not limited to fraudulent claims, misrepresentation of information, or misuse of our services, will result in the forfeiture of the right to a refund.
- Engaging in activities that disrupt the integrity of the trademark registration process or breach the GTAC will void any refund claims.
Investigation Process
- In cases where abuse or violation of the GTAC is suspected, GTAC reserves the right to conduct an investigation before issuing any refunds.
- The investigation process may take up to 7 business days, during which the refund request will be placed on hold.
Final Decision
- The final determination of refund eligibility, particularly in situations involving abuse or GTAC violations, will be made solely by GTAC.
- If a refund is denied due to abuse or GTAC violations, the customer will receive a detailed explanation via email.
How to Request a Refund
- To request a refund for trademark registration services, please contact our customer service team at [email protected] with your order details and the reason for your refund request.
- Our team will review your request and provide a response within 7 business days.
Contact Us
If you have any questions or need further clarification about our refund policy, please reach out to us at [email protected]
